While providing good customer service is important in the construction and welding industries, Aaron Ardaiz notes that many professionals don’t necessarily possess the tools to communicate effectively with their clients. This means that they must work on improving their customer service skills, using all of the following techniques.
Focus On Solving Problems
Many of your interactions with a client can be solved by listening to the issue that they have and then looking for a way to solve it. Many people make the mistake of arguing with clients, which only leads to more frustration and the potential breakdown of the relationship. Instead, always listen to your clients and never interrupt what they have to say.
You should never look at your client as just a business contact. Instead, make an effort to establish a relationship with them on both a professional and personal level. This allows for the creation of a bond and the formation of trust that will prove vital in your future interactions with the client. Be upfront about the service you offer and what you do and you will find that clients are more willing to speak to you as a person, rather than a contracted worker.
Improve Your Knowledge
Your clients will be looking to you as an expert on the subject if they hire you for a project, so Aaron Ardaiz recommends always working to improve your knowledge base. While you can’t guarantee that you will be able to answer all questions, if you keep struggling to provide solutions to problems your clients may start to look elsewhere.
While every welder must bring their own individual skillset to their roles, Aaron Ardaiz notes that companies that make use of these professionals must consider how to create a team of welders who are able to tackle any project they are presented with effectively as a cohesive unit. With that in mind, here are some factors that employers should keep in mind when creating a welding workforce.
As mentioned, each individual in the workforce will have their own set of skills, some of which are highly specialized towards specific tasks. Your aim should be to achieve balance so that the team has every skill required to take on the most varied range of projects possible. Hiring too many people who specialize in one particular aspect of welding will severely limit the projects you can take on.
A good welder must also be capable of working alongside others as a cohesive unit. As such, you need to examine each potential employee to find out how well they work as part of a team and what they can bring to the unit. Look for people who demonstrate strong social skills and a desire to help others to the benefit of the project.
You should aim to make your workforce as skilled as possible, so providing regular training is a must. Aaron Ardaiz notes that this will allow your workforce to stay at the peak of their powers, while also ensuring you make maximum use of any developments in the field to the benefit of your clients.
During his career as a welder, Aaron Ardaiz has often found himself working as part of a team, especially on larger projects that require a number of different skills to complete. In order to work well with your team members, you need to keep all of the following in mind.
Poor communication can lead to the failure of any project, so it is crucial that you take the time to talk to other members of the team about what they are doing and how you can help them. This will also allow team members to share any issues that they have with the project or offer any ideas that may help the project be completed more efficiently.
Few people will want to work on a team with somebody who doesn’t approach their work with enthusiasm, as constant negativity can directly affect morale, which in turn causes issues with productivity. Approach every issue the team faces with positivity and look for ways to solve problems, rather than making them worse through complaining.
Aaron Ardaiz notes that your fellow team members will be relying on you to do your part in order to achieve success in the project. As such, you must never overstate your skills or claim to be able to complete work in an implausible timeframe. Be honest at all times and endeavor to provide exactly what you promise to ensure your team members respect your contributions. This will lead to them trusting you more, thus ensuring the project is a success.
Aaron Ardaiz has enjoyed success throughout his career as a professional welder, including a six-year stint with the National Welding Corporation that saw him ply his trade all over the United States. There are a number of key traits that a welder must possess in order to be a success and enjoy continued career advancement.
A welder will often be working on projects that require a great deal of concentration in order to make sure that blueprints are followed correctly and the project continues as planned. If a welder is prone to letting their mind wander when they are on a job, it is likely that they will start making mistakes that reflect poorly on their work and cause delays in the overall project.
Hand-eye coordination is vital if you are to be successful as a welder as you will be working with metal and shaping it accordingly. This will require the execution of a great deal of physical maneuvers that need to be accurate and well-timed in order to achieve the desire result. If you have poor dexterity, it is again likely that you will start making mistakes.
Aaron Ardaiz notes that welders will usually be working as part of a larger team, with the aim of completing big projects. The work they do is just one aspect of the overall job, so they must be able to communicate effectively with other team members to ensure they are on the right track and that the project is progressing as expected.